Support Options

We'll give you all the support you need

When you join HR Partner, we'll take care of you.

See the pricing for HR Partner software here, but if you’re looking for extra support, this is what we offer…

Choose your currency

Number of employees in your company

Up to 25 employees

Default Support


All clients get our default support as this comes with every plan

Support response time within 2 business days*

Self-setup & employee import

Access to online technical documentation

*Clients on the VIP plan have a guaranteed support response time of 12 hours

Concierge Setup Assistance


15% of the Annual Cost of the Core Plan for your company size*

Worried that entering employee information in the system will take too much time?

Need help importing employees?

Want us to enter the leave balances for each employee initially?

Sit back and let one of our savvy specialists handle it all for you!

*Included for VIP plans

Need extra support?

We’re here to help provide you with the extra assistance you need.

Additional Training & Setup

$60 / hour

Need more training for your admin team? Want help importing data and setting up your account? We can provide as much extra support as you need.

HR Consulting

$80 / hour

Need some extra support with preparing job advertisements, employment contracts, performance reviews, policies or other HR documents? We can help.

Development Customizations

$120 / hour

Need a specific report, an export or import created for another program, or something else to get your HR systems running well? We’ll let you know if it’s possible.

Contact us to arrange this extra support.

HR Software used by Small & Medium Businesses just like you

Jim Worth from Formcode

5 Stars

"I have used many HR systems and have to say this one is really easy to use and has all the features I need."

Jim Worth Formcode Creative
Juhi King from HRTechGirl

5 Stars

"Not only is HR Partner fabulous, but it's truly functional and affordable too. For starters, it took me less than an hour to set up."

Juhi King HR Tech Girl
Shaun Bailey from Hurricane Power

5 Stars

"The customer service at HR Partner has been absolutely fantastic. Seriously fantastic."

Shaun Bailey Hurricane Power

What happens when you start with HR Partner?

Start a Free Trial

The first step is to create a free trial account. This is free for
14 days and you can actually start using the system as you
have access to everything.

Free Demo

You can arrange a free demo at any time - either before you
start a trial, or once you've already tried things out a bit. This is
a great opportunity to ask any questions about your situation.

Upgrade Your Account

Now that you’ve had a chance to see how HR Partner works,
you can upgrade your account. There are no contracts of
complicated paperwork involved, and in fact, you are free to
cancel at any time. (Our clients use HR Partner because they
want to, not because they have to!) To upgrade your account,
you'll just need your credit card and to know how many
employees you need (to start with) and which plan you’d prefer
to use. (These can always be changed later though.)

Follow the Steps in the Getting Started Guide

Once you’ve upgraded, you’ll receive our Getting Started Guide.
This has step by step instructions on getting your account
setup to suit your company
The Getting Started Guide covers these steps:
Basic Company Setup
Inviting other Admin user*
Setup Time Off / Leave Policies and Settings
Add Employees - import from a file or manually add
Setup Starting Leave Balances
Company Library*
Electronic Signatures*
Invite Employees to the Portal*
*Optional steps depending on your situation

Access Concierge Assistance and/or
Additional Training & Setup (Optional)

Depending on your needs, you may opt for additional support.
Book this in with our team at a time that suits you.

HR Partner is ready to go!

Within hours you can be getting your HR records organized
and your HR processes streamlined. You can start using HR
Partner one department at a time, or start using it module by
module. It's up to you how fast you want to implement!
And if you need extra support, the HR Partner team is ready to
assist. See above for our support options.

Start in to get 50% OFF for 6 months!

You’ll soon see the difference HR Partner makes.